Refund policy

60-Day Money-Back Guarantee

 

We stand fully behind LuminaMask Pro. If you are not completely satisfied with your purchase for any reason within 60 days of your order date, contact us and we will refund every penny — no return required, no questions asked, no fine print.

 

How to Request a Refund

 

To request a refund, simply email us at support@luminamask.com within 60 days of your purchase date. Include your order number and we will process your full refund within 3–5 business days. You are not required to return the product.

 

Damaged or Defective Items

 

If your LuminaMask Pro arrives damaged or defective, contact us immediately at support@luminamask.com with a photo of the issue and your order number. We will send a replacement or issue a full refund at no cost to you.

 

Shipping Costs

 

All orders include free US shipping. Original shipping costs (if any) are non-refundable unless the return is due to our error.

 

Contact Us

 

For any questions about your order or our refund policy, contact us at support@luminamask.com. We aim to respond within 24 hours on business days.